If the item you are viewing is a Prescription Medicine the New Zealand regulations require that we need the original prescription before we can dispense any prescription medication. The prescription must be written by a New Zealand doctor registered with the New Zealand Medical Council.
How do you know if this product is a Prescription Medicine?
There will be an Prescription Medicine identifier under the product title on product page. If the product does not have this identifier then it is not a prescription medicine and can be purchased without a prescription.
A list of prescription medicines can also be found here. If your prescription product is not listed, please contact us and our customer service team will be able to assist your further with your request.
TO FULFILL YOUR PRESCRIPTION FOLLOW THE PROCEDURE BELOW:
- purchase your Prescription Medicine via Netpharmacy website
- to complete the checkout process you will be required to complete the prescription form (found on the product page) including uploading a photo of your prescription.
- once the prescription form is complete you will be able to check out and pay for your medicine.
- on the original prescription, write order number and phone number and mail the original to Netpharmacy - 109 Parnell Road, Parnell, Auckland 1052 (by law the original is required prior to us sending the order).
There is NZD$6.95 postage and handling fee on top of the prescription fee. Prescriptions are exempt from our freight free policy.
Once we have received your original prescription, we will contact you to confirm the receipt. Please make sure you provide your day contact number. It generally takes about 5 working days for the time it takes for your prescription to arrive in the mail and for us to dispense it and courier it to you. Any urgent request must be communicated beforehand.
Your order will be cancelled with a 10% cancellation fee applied if any of the following occurs:
- a scan/photo of a valid prescription from a New Zealand registered doctor is not provided at the time of your purchase
- the original prescription is not received within 7 days of your purchase
- the order cancellation is a result of your error
FAQ:
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What if I have repeat prescriptions?
Simply place a prescription order and email us on shop@netpharmacy.co.nz with your order number and your full name. E-mail title should be "Repeat prescription".
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What do I need to know about prescription medicines?
New Zealand law requires us to receive an original prescription from a New Zealand registered Medical Practitioner before we can dispense prescription medicines. New Zealand pharmacies are prohibited from supplying prescription medicines to overseas.
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Can I return prescription medicine for a refund?
No. Due to New Zealand Health regulation, medicines cannot be returned for credit. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and also it is possible the product could be tampered with.
If you have any questions, please fill the form on the contact us page and our customer service team will contact you immediately.
ECP (Emergency Contraceptive)
If you have had unprotected sex or think that your contraception may have failed, taking emergency contraception will usually prevent a pregnancy.
The ECP is sometimes known as the "morning after pill" however can be used up to 72 hours after unprotected sex. It efficacy rate does decrease however for each 24 hour delay. Thus the sooner it is taken after unprotected sex the more effective it will be.
HOW DOES THE PILL WORK?
The ECP a progesterone only pill prevents pregnancy in two ways:
- Preventing the passage of sperm through a woman's genital system
- Delaying the release of an egg from the ovary until sperm are no longer active
Our trained pharmacists are available in store only for consultation for the ECP.
Trimethoprim for Cystitis/Urinary tract infections
Symptoms of cystitis
Cystitis is an infection of the bladder and passage that carries the urine from the body. Cystitis will usually cause two or more of these symptoms:
- Pain or burning when passing urine
- Needing to urinate often
- Needing to urinate urgently (without much warning)
- Discomfort just above the pubic area
If you have any of the following symptoms, see your doctor:
- Fever or a hot/cold feeling
- Vomiting or feeling like you are going to vomit
- Pain on the sides of the lower back (over the kidney area)
- Feeling particularly unwell
These are symptoms of a kidney infection and need treatment from a doctor.
If you have vaginal symptoms such as itch or discharge, talk to your pharmacist or doctor, as you may not have cystitis. Vaginal itching / irritation or vaginal discharge may be a sign of a fungal infection or a sexually transmitted infection. If you think you are at risk of a sexually transmitted infection e.g. chlamydia or genital herpes, see your doctor to get the right treatment promptly.
If you have cystitis and any of the following apply, you need to see a doctor:
- You are a male
- You are under 16 years old or over 65 years old
- You are pregnant or might be pregnant
- You have had more than three cases of cystitis in the last year (12 months)
- You have had cystitis in the last 2 weeks (apart from this instance)
- You have kidney problems, including kidney stones
- Your urinary tract (passageway for urine) is not normal or you have a catheter
- You have a spinal cord injury
- You have diabetes
- Your immune system doesn’t work properly
TREATMENT OF CYSTITIS
Cystitis can often come right on its own, but antibiotics will help this happen faster. If you have mild symptoms you may be able to drink plenty of water and avoid the need for antibiotics. Discuss the best option for you with your pharmacist or doctor.
Your pharmacist or doctor can also recommend sachets that you mix into water and drink to make your urine less acidic, which means less pain when you urinate (pass urine).
Anyone with symptoms of cystitis should drink plenty of water.
Click here to read more information on Trimethoprim
Our trained pharmacists are available in store only for consultation for the UTI.
