Please note that any orders cancelled at the request of the customer may incur a fee of $10 or 10% of the order value (whichever is greater). This fee may be charged at the discretion of management.


We always aim to display as accurately as possible the description and colour of the products shown on our website. We do however rely on pictures and other information provided to us by our suppliers and because the colours you see will depend on your computer monitor, we cannot guarantee that your monitor's display of any colour will be exactly the same as the actual product.

Product weights used for product descriptions on our website refer to the net weight of products only and do not include the weight of any other components such as packaging.


Although we make every reasonable effort to provide accurate information on our website, it is possible that some information may contain errors or inaccuracies and may not be complete or current. Therefore, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities of products (including after you have submitted your order). We apologise for any inconvenience this may cause.


The core currency behind our prices is New Zealand dollars and your order will be transacted in this currency. This may result in a slight variation in price depending on the currency exchange rates at the time your credit card charge is processed. However any variation will be minimal.

Because exchange rates move continuously, the prices under international currencies on our website may differ slightly to those advertised on some search engines. Please note we endeavor to keep its prices in line with those advertised. Prices are subject to change according to international currency rates and price changes by distribution channels without further notice.


Discount codes only valid for orders placed on this Website. Discount codes are not valid in conjunction with any other discount code or offer, unless otherwise stated.

The discount codes are not valid and will not be applied to but not limited to the following items/categories: medicines, practitioner only brands, nicotine products, milk powder, baby formulas, diagnostic products, Elevit, Menevit, Omron, Optislim, Vicks, K-Beauty and a few more. Also excludes already discounted, on sale, bundled and clearance items. Discount codes are only valid on specific products, while stocks last and may be withdrawn at any time.


NetPharmacy is the trading name of Article 12 Healthcare Limited (Company Number 8655035), a limited liability company registered in New Zealand. This website and contents are subject to the exclusive jurisdiction of the New Zealand Courts. Content on this Website is not intended to diagnose, cure or treat any illness. By using the Website you agree to submit to the exclusive jurisdiction of the New Zealand courts in the event of any dispute.

We assume no liabilities for the use of any products supplied. It is the purchaser’s responsibility to use them under the guidance of a physician. It is the buyer's responsibility when ordering to ensure the goods are ordered to the buyer's requirements and are fit and suitable for the buyer's purpose.

While we work hard to ensure that all product information is correct, manufacturers sometimes change their packaging and products. You should use our site as a reference, carefully read all product packaging, and contact the manufacturer with any questions before using a product. We are not liable for inaccuracies or misstatements about products. Customer reviews are provided for informational purposes only. Customer reviews reflect the individual reviewer's results and experiences only and are not verified or endorsed by us. Actual results may vary among users.

The stock information is updated regularly, but it is not done in real time. The item was in stock at the time the supplier provided the stock information, but it subsequently went out of stock before we received your order and before we received an updated stock list. Our website does not state that an item is 'In Stock'. The items listed in our online catalogue are available for purchase and are dispatched within 1-3 business days. If we have an issue with sourcing a product then we will contact you within 48 hours of receiving your order.

We accept no liability for any goods lost in transit outside of New Zealand.