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Shipping cost:
New Zealand
Free shipping on all orders over NZD$100 to anywhere in New Zealand.
Otherwise, our standard shipping of NZD$4.95 applies.
International orders
Shipping rate is calculated by kilo by country. You will be able to get a shipping estimate by using our Delivery Charge Estimator while viewing your products in the shopping bag. Simply enter your destination. All purchases over NZD$300 are automatically insured so you don't have to worry.
Order Processing Time:
* Orders are processed within 24 to 48 hours of receipt (processing time does not include weekend and public holidays).
* Orders placed on Saturday and Sunday will begin being processed the following Monday.
* Orders are processed and shipped on business days only (Monday through Friday, excluding holidays).
* You should contact us immediately for any urgent items on your order.
Shipment Lead Time:
* Shipping time depends upon location and customs.
* New Zealand Delivery can take 1 to 4 business days plus our processing time as mentioned above.
* Overseas Delivery can take 7 to 12 business days plus our processing time as mentioned above.
Track and Trace:
New Zealand
Yes. Track and trace is available for domestic parcels. If you would like to receive your tracking number, please contact us for this inquiry or simply write your request during check out.
International orders
No. Track and trace is not available for International Order.
By default, we are using standard delivery in order to ensure a fast cost effective delivery solution. The International express shipping option with track and trace is available upon your personal request via a phone call or email. The express rate is generally tripled of the standard delivery rate and cut the shipment lead time by half.
International Custom:
As each country in the world has their own custom requirements for specific products, it is imperative that if you are not certain whether a product can be delivered to your country of origin, you should check before you place the order. When an order is returned to us by customs and received in a resalable condition, we will refund the amount less the freight incurred by us to send the order in the first place. We do not provide a refund before we have received the product back in our hands. We also do not provide refund on parcels that are detained or confiscated at your own customs due to it being included as prohibited items in your country. Please contact us in advance if you have any questions, we would be happy to help.
For more details, please read our Refunds and Exhanges Policy or see our frequently asked questions
